altior - Complaints Handling in Chambers - NEW! - England and Wales, accredited legal training

Complaints Handling in Chambers - NEW!

View Brochure


	Courses : Barristers and Chambers : Complaints Handling in Chambers - NEW! :

altior is delighted to have become the only national training provider authorised by the Bar Standards Board to deliver this important new training course on Complaints Handling in Chambers.

This training course is one of a range of measures approved by the Bar Standards Board to improve the effectiveness of complaints handling by Chambers. These changes came into force on 1st May 2008.

The day course has been designed by altior in consultation with the Bar Standards Board. Its main aim is to help delegates ensure that they handle complaints in accordance with the revised regulatory framework. The course will also look at best practice for complaints handling, as well as equipping delegates with the key interpersonal skills which are required to deal effectively with, and resolve, complaints.

In September 2008, the course will change to two half day courses:
Morning session: focus will be on the new regulatory framework, the implementation of the requirements and the best practice in complaints handling.
Afternoon session: focus will be on complaints handling skills.

Delegates are welcome to book for either or both of the sessions.

Who should attend?
> Heads of Chambers.
> Complaints Officers (if different).
> Equality & Diversity Officers.
> All other barristers.
> Clerks and Practice Managers.
> Other Chambers Staff.

Initially, the course is not compulsory; but the Bar Standards Board strongly encourages Chambers to send at least one barrister and one staff member on the course annually. It is possible that attendance will be compulsory in future. The full day course has been accredited by the Board for 6 CPD hours for barristers. When the course changes to 2 half day courses in September 2008, each half day course will be worth 3 CPD hours.

What are the benefits of attending?

> Ensure you are aware of your obligations under the new mandatory Protocol, revised Code of Conduct, guidance and the model procedures - including the extra requirements applicable to Heads of Chambers and those involved in Chambers administration.
> Will help those Barristers responsible for complaints demonstrate that they have ensured that all staff who deal with complaints have been adequately trained (a requirement under the new Guidance and something which the Bar Standards Board will monitor).
> Develop your knowledge of how to operate effective complaints handling procedures.
> Appreciate the preventative measures to take in order to minimise complaints.
> Demonstrate your commitment to dealing conscientiously with complaints.
> Enhance your understanding of the Bar Standards Board’s compliance and monitoring role.
> Be aware of and be prepared for increased monitoring activity by the Board, due to start in 2008.
> Learn and practise the key skills you need to handle complaints effectively.
> Build your confidence in dealing with people who submit a complaint.
> Obtain 3 or 6 CPD hours.

Places are strictly limited, so please book as early as possible. If you would like us to run the course for you 'in-house', please contact us.

£265.00	Per delegate , inclusive of course materials and lunch for full day course.
£225.00	For Sole practitioners booking on the full day course.
£165.00	Per delegate, inclusive of course materials for half day course.
£145.00	For Sole Practitioners booking on the half day course.

All prices are exclusive of VAT

Accredited by the Bar Standards Board for 3 or 6 hours

To view this site as it was designed, please download the latest flash player