Complaints can have an adverse impact on your business. They often take up valuable fee earner time and
can be expensive and difficult to resolve. Negative comments and poor publicity can also be costly to your firm’s reputation.
Solicitors have a professional obligation to deal with complaints effectively. By doing so, they should be able to minimise the cost and negative effects of complaints to the practice. Effective complaints handling is an integral part of your firm’s risk management processes.
£165.00
10% discount for each additional delegate from the same firm, booking on the same course date (2008 offer only).
All prices are exclusive of VAT
3 CPD hours. This course counts towards the training requirements of the SRA for Management Course Stage 2 and the new Rule 5 for solicitors wishing to be “qualified to supervise.”
