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Complaints Handling in Chambers

Course Details

Kaplan Altior is the only national training provider authorised by the Bar Standards Board to deliver this important training course on Complaints Handling in Chambers.

This training course is one of a range of measures approved by the Bar Standards Board to improve the effectiveness of complaints handling by Chambers. These changes came into force on 1st May 2008.

The aim of the programme is to help delegates ensure that they handle complaints in accordance with the revised regulatory framework. Delegates will also look at best practice for complaints handling, as well as learning the key interpersonal skills which are required to deal effectively with, and resolve, complaints.

In September 2008, the course changed to two half day courses designed by Kaplan Altior in consultation with the Bar Standards Board. Delegates are welcome to book for either or both of the sessions:

The morning session (3 hours):

  • Will focus on the new regulatory framework, the implementation of the requirements and the best practice in complaints handling.

The afternoon session (3 hours):

  • Will focus on best practice for complaints handling.

Who should attend?

  • Heads of Chambers
  • Complaints Officers (if different)
  • Equality & Diversity Officers
  • All other barristers
  • Clerks and Practice Managers
  • Other Chambers Staff

As yet, the course is not compulsory; but the Bar Standards Board strongly encourages Chambers to send at least one barrister and one staff member on the course annually. It is possible that attendance will be compulsory in future.

What are the benefits of attending?

  • Ensure you are aware of your obligations under the new mandatory Protocol, revised Code of Conduct, guidance and the model procedures - including the extra requirements applicable to Heads of Chambers and those involved in Chambers administration
  • Will help those Barristers responsible for complaints demonstrate that they have ensured that all staff who deal with complaints have been adequately trained (a requirement under the new Guidance and something which the Bar Standards Board will monitor)
  • Develop your knowledge of how to operate effective complaints handling procedures
  • Appreciate the preventative measures to take in order to minimise complaints
  • Demonstrate your commitment to dealing conscientiously with complaints
  • Enhance your understanding of the Bar Standards Board’s compliance and monitoring role
  • Be aware of and be prepared for increased monitoring activity by the Board, due to start in 2008
  • Learn and practise the key skills you need to handle complaints effectively
  • Build your confidence in dealing with people who submit a complaint

This course is accredited for CPD by the Bar Standards Board. Places are limited to ensure a valuable delegate experience, so please book as early as possible. If you would like us to run the course for you on an in house basis, please contact us.

Costs

CostDescription
£165.00Per delegate, per half day course, inclusive of course materials.
£145.00Per delegate, per half day course, for Sole Practitioners only.
£275.00Per delegate, if attending both the morning and the afternoon session.

All prices are exclusive of VAT

CPD Hours

These course may assist towards your annual CPD requirement.

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