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Media release
Issued: Monday March 3rd 2008
altior is delighted to have become the only national training provider authorised
by the Bar Standards Board to deliver this important new training course on Complaints Handling in Chambers.
This training course is one of a range of measures approved by the Bar Standards
Board to improve the effectiveness of complaints handling by Chambers. The other measures include a new mandatory complaints protocol, a revised Code of Conduct (incorporating the protocol), strengthened guidance on complying with the requirements, and model complaints handling procedures. All these requirements are likely to come into force in May 2008.
The new one-day course has been designed by altior in consultation with the Bar Standards Board. Its main aim is to help delegates ensure that they handle complaints in accordance with the revised regulatory framework. The course will also look at best practice for complaints handling, as well as equipping delegates with the key interpersonal skills which are required to deal effectively with, and resolve, complaints.
For further details, please go to www.altior.co.uk/Bar
Media enquiries - call Alana Hopkins, Marketing Manager on 029 2045 1000 or email alana@altior.co.uk |
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