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Why you should attend this seminar
In any job, we are at certain times all faced with difficult situations and/or people whom we perceive are being awkward, whether they are colleagues, other lawyers, suppliers or clients. This course will help you develop the skills necessary to deal with these circumstances effectively and achieve outcomes that you did not think were possible.
Who should attend
• Trainee solicitors
• Solicitors
• In-house lawyers
• HR Managers
• Members of ILEX
Key benefits
A better awareness of how to handle difficult and awkward people within a
working environment.
Programme includes
• Understanding how and why some people are difficult
• Listening and communication skills to use with difficult people
• Being well prepared when dealing with difficulty
• Increasing your effectiveness; remaining professional with difficult people
• Improving your level of self assurance in the face of difficulty
• Top tips for resolving conflict effectively
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| All prices are exclusive of VAT |
3 CPD hours. Extra 3 hours available - please enquire.
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