Susanne has over 18 years experience working in Business Development, Marketing and Communications. For the past 12 years she has specialised in the Professional Services sector with particular focus on Planning and Legal. She has worked both in-house and as a consultant for a variety of organisations from large, full service firms with an international footprint to small regional companies with niche markets. Her roles ranged from head of department to strategic advisor and trainer. Susanne has particular expertise in creating processes for effective business development including training on and implementation of; communications both internal and external, bids and tenders, interview panels, client relationship management (CRM) and client service reviews. Due to her work in the IT sector she has established cross over skills relating to E-Media in particular websites, intranets and extranets and social media. She further enhances this skill set with her knowledge of Data Protection and employment issues that can arise from the use of online communication for marketing purposes. With this knowledge she has advised on and overseen the roll-out of numerous CRM and direct marketing programmes nationally and globally. Susanne is a qualified trainer and a regular speaker at conferences as well as offering bespoke training for firms on a range of business development topics. .

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