Frequently Asked Questions
General CPD Information
Please note that the CPD rules are changing in November 2016. Until then, the below information still applies.
CPD for Solicitors
CPD for Higher Court Advocates
CPD for Barristers
Institute of Paralegals
Institute of Legal Executives
How many CPD hours is my course?
Kaplan Altior courses are accredited by the Solicitors Regulation Authority, the Bar Standards Board and ILEX.
Management Course Stage 1 is 7 hours solicitors' CPD training.
Management Course Stage 2 comprises 12 hours solicitors' CPD training.
Higher Rights of Audience Stage 1 is 24 CPD hours.
Higher Rights of Audience Stage 2 is 18 CPD hours.
Complaints Handling in Chambers is 6 Barristers' CPD hours.
All our half and one day training courses are between 3 - 6 solicitors' and barristers' CPD hours - please see your chosen course page for further details.
Can I pay by cheque for my training?
Yes. Cheques should be made payable to:
'Kaplan Altior' and sent to:
Suite 1, 2nd Floor, St. David's House
Please enclose a copy of your booking form.
Can I pay by Credit/Debit card?
Yes. Please call our customer services team who will be happy to take your credit/debit card payment over the phone.
Can I pay by BACS for my training?
Yes. If you would like to pay for training by direct bank transfer, please request the BACS details from our customer services team.
Course fees and discounts
I did my Professional Skills Course with you - can I get any discounts?
Yes. As you are already a Kaplan Altior PSC delegate, we will be able to offer you a special loyalty discount on the price of your Management Course Stage 1.
Venues & Locations
Where will my course be held?
Kaplan Altior runs courses in towns and cities across England and Wales. We try to use as many city centre locations as possible, close to rail and road links.
How do I make a booking?
You can send a booking enquiry from the website at www.altior.co.uk, call us on 029 2045 1000, or return a brochure booking form to Kaplan Altior, 2nd Floor- St David's House, Wood Street, Cardiff, CF10 1ES.
Can I make a provisional booking?
We do not accept provisional bookings.
Do I have to book before I attend a course?
Yes. We need to have final number of delegates in advance of a course to ensure the right number of course packs and the correct details for venue hire and catering.
Transfers & Cancellations
Can I transfer onto a different course/ course date?
You can transfer from one course to another, however, we reserve the right to charge an administrative fee of £50.00 plus VAT if you wish to re-arrange your course within 14 days before the course date.
How do I cancel a course booking?
Once we have accepted your booking, you are not entitled to cancel it and you are liable for the full course fee. However, delegates may be substituted free of charge, provided that you notify us in writing before the start of the course.
When do I receive my results?
You can expect to receive your results from the Financial and Business Skills examination (FBS module of the Professional Skills Course) within 28 days of sitting the examination.
Unfortunately, members of the Kaplan Altior team are unable to give you this information over the phone.
Results will be emailed to the address provided to us at the time of booking.